Terms of Service

Terms of Service

Welcome to Colonia Perfumes Canada! These Terms of Service outline the terms and conditions governing your use of the website www.coloniaperfumes.com (the "Website") operated by Colonia Perfumes ("we," "us," or "our"). By accessing or using our Website, you agree to comply with and be bound by these Terms of Service.

1. Acceptance of Terms
(1.1) By using our Website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our Website.

2. Website Access
(2.1) You are granted limited access to our Website for personal use.
(2.2) We reserve the right to modify, suspend, or discontinue any aspect of the Website at any time without notice.
(2.3) We may restrict access to certain features or parts of the Website without notice or liability.
(2.4) You must be at least 18 years old to use our services or under the guidance of a Parent/Guardian.

3. User Accounts
(3.1) To access certain features of our Website, you may be required to create a user account.
(3.2) You are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account.
(3.3) You agree to notify us immediately of any unauthorized use or security breach of your account.

4. Product Information
(4.1) We strive to provide accurate and up-to-date information about our products. However, we do not warrant the accuracy, completeness, or reliability of any product information on the Website.
(4.2) Prices, promotions, and availability are subject to change without notice.

5. Orders and Payments
(5.1) By placing an order on our Website, you agree to provide accurate and complete information.
(5.2) We reserve the right to refuse or cancel any order for any reason.
(5.3) Payment must be made in full before we process and ship the order.

6. Shipping and Returns
(6.1) Please refer to our Shipping Policy and Return Policy for information on shipping fees, delivery times, and our return process.

7. Intellectual Property
(7.1) All content on the Website, including text, graphics, logos, images, and software, is the property of Colonia Perfumes and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute our content without our express written consent.

8. Limitation of Liability
(8.1) Colonia Perfumes is not liable for any direct, indirect, incidental, special, or consequential
damages arising from the use of our Website or the purchase of our products.

9. Changes to Terms
(9.1) We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the Website after any changes constitute your acceptance of the revised terms.

10. Right to suspend or cancel user account
(10.1) We reserve the right to suspend or terminate your access to our services, either permanently or temporarily, without notice or liability, for any reason. This includes, but is not limited to, instances where, in our sole discretion, you violate any provision of these Terms or any applicable laws or regulations.You may choose to discontinue the use of our services and request the cancellation of your account at any time. Please be aware that, for automatically-renewed subscriptions to paid services, such subscriptions will only be discontinued upon the expiration of the respective period for which you have already made payment.

11. Indemnification
(11.1) You agree to indemnify and hold Colonia Perfumes harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

12. Limitation of Liability
(12.1) To the fullest extent permitted by applicable law, Colonia Perfumes shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or related to the use of, or inability to use, the service. To the maximum extent permitted by applicable law, Colonia Perfumes assumes no liability or responsibility for any:
(i) Errors, mistakes, or inaccuracies of content.
(ii) Personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service.
(iii) Unauthorized access to or use of our secure servers and/or any personal information stored therein.

13. Promotional Emails and Content
(13.1) By using our services, you consent to receiving promotional messages and materials from Colonia Perfumes. These communications may be sent to you through various channels, including mail, email, or any other contact form you have provided, which may include your phone number for calls or text messages.
(13.2) If you wish to opt out of receiving such promotional materials or notices, you can do so at any time by notifying us. We respect your preferences and will promptly cease sending promotional content upon your request.

1. Returns:
(1.1) You have 7 days to return an item from the date you received it.
(1.2) To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging and unopened.

2. Refunds:

Refunds are only permitted if we have shipped the wrong product, if stated otherwise in your receipt of purchase.

(2.1) Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
(2.2) If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
(2.3) You may also be charged a restocking fee up to 10% of the total cost of goods.

3. Shipping:

(3.1) You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges:
(4.1) If you wish to exchange an item, please contact us to arrange the details. You may be responsible for any price difference and additional shipping costs.
(4.2) You shall not be eligible for an exchange if the product has been utilized, tampered with, opened, or returned in a condition divergent from its original state as at the time of sale. Any alteration, deviation, or utilization of the product in a manner inconsistent with its intended use or original packaging shall render the item ineligible for exchange.
By proceeding with an exchange, you acknowledge and agree that the product must be returned in its original, unaltered condition as per the terms and conditions outlined herein. Colonia Perfumes reserves the right to deny any exchange request if the returned product fails to meet these stipulated conditions.

5. Damaged or Defective Items:
(5.2) If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

6. Cancellations:
(6.2) If you need to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

Changes to this Return Policy:
Colonia Perfumes reserves the right to modify or revise this Return Policy at any time. Any changes will be effective immediately upon posting to the website.

Thank you for choosing Colonia Perfumes!